Resident Terms of Service

These Resident Terms of Service are a legally binding agreement between you and LIVED-IN, LLC, a Florida limited liability company with a business address at 655 NE 193rd Ter, Miami, Florida 33179 (“Lived-In,” “we,” “us,” or “our”).

These Terms apply to current apartment residents who register with Lived-In, receive or accept invitations to participate in Calls, or participate in Calls with prospective renters.

Please review how Calls work, how you are paid, and the rules you agree to follow before registering as a Lived-In Resident.

By checking the acceptance box during registration, you agree to these Terms and the policies incorporated into them. If you do not agree, do not register, accept a Call invitation, or participate in a Call.

1. How Resident Participation Works#

Lived-In connects prospective apartment renters with verified current residents for private, one-time conversations about living at a particular apartment property.

The Call itself is not open to the Property or the general public, but it is not private from Lived-In. A Lived-In representative listens to every Call, and Lived-In may create a written transcript.

If Lived-In shares Call content with the participating Property, it will first remove:

• Your name;
• The Prospect’s name;
• Your apartment or unit number;
• The Prospect’s apartment or unit number, if applicable;
• Telephone numbers;
• Email addresses;
• Account information;
• Booking information;
• Direct personal identifiers; and
• Other details Lived-In reasonably determines are likely to identify either participant.

The Property will not receive those personal identifiers as part of Lived-In’s reports, transcripts, transcript excerpts, summaries, themes, or service insights.

Identifying information may be disclosed only:

• With the affected participant’s express consent;
• When required by law;
• When reasonably necessary to address an immediate safety concern; or
• When reasonably necessary to investigate serious misconduct.

You may prevent Lived-In from sharing content from your Calls with the Property by submitting a written request to andres@livedinit.com, as explained in Section 8.4. Lived-In will accommodate the request for Call content that has not already been shared when the request is received.

Your role is to share your own honest, current, firsthand experience. You are not expected or required to:

• Promote the Property;
• Give only positive answers;
• Recommend that a Prospect lease;
• Hide a concern;
• Follow a script supplied by the Property; or
• Produce an application, signed lease, or move-in.

Each Call is voluntary. You may accept or decline each Call invitation separately. Accepting one Call does not require you to accept another, and you may stop participating at any time.

You receive fixed compensation for a Completed Call. Your compensation does not depend on what you say or whether the Prospect leases at the Property.

These Terms are presently intended for Residents participating in Florida. Lived-In may adopt different or supplemental terms before offering Resident participation in another state.

2. Compensation and Payments#

2.1 Fixed Call Compensation#

Under the current version of these Terms, you will earn gross compensation of $20.00 for each Completed Call.

Your compensation is for your time and participation. It never depends on:

• Whether your comments are positive, negative, mixed, or neutral;
• Whether you recommend the Property;
• Whether the Prospect likes the Property;
• Whether the Property approves of what you said;
• Whether the Prospect applies;
• Whether the Prospect signs a lease; or
• Whether the Prospect moves into the Property.

2.2 What Qualifies as a Completed Call#

A Call is a Completed Call when:

1. You personally join at the scheduled time or within the five-minute grace period;

2. You are eligible to participate and still live at the Property;

3. You participate honestly, respectfully, and in good faith;

4. You give the Prospect a meaningful opportunity to ask questions;

5. The Call lasts approximately twenty minutes, or ends earlier because:

   • The Prospect voluntarily concludes the conversation after receiving a meaningful opportunity to participate;
   • The Prospect engages in conduct that reasonably justifies ending the Call;
   • A participant declines monitoring or transcription consent after you timely join; or
   • Lived-In ends the Call because of a technical, safety, privacy, conduct, or fair-housing concern; and

6. You materially comply with these Terms, the Community Guidelines, and the Fair Housing Guidelines.

Optional post-Call feedback is not required for a Call to qualify as a Completed Call.

A Call is not a Completed Call when you:

• Fail to attend;
• Join more than five minutes late without Lived-In’s approval;
• Refuse or are unable to participate meaningfully;
• Impersonate another person;
• No longer live at the Property;
• Materially misrepresent your eligibility or residency;
• Record or independently transcribe the Call without authorization and legally required consent;
• Engage in serious misconduct; or
• End the Call without reasonable cause before the Prospect has received a meaningful opportunity to participate.

Lived-In will determine in good faith whether the requirements for a Completed Call were satisfied.

2.3 Payment Timing and Method#

Lived-In will use reasonable efforts to initiate payment on the same business day as the Call.

In all cases, Lived-In will initiate undisputed payment no later than three business days after confirming that the Call qualifies as a Completed Call.

Payment may be offered through:

• Zelle;
• Venmo;
• PayPal;
• Stripe Connect;
• ACH transfer; or
• Another payment provider identified by Lived-In.

The payment method available for a particular Resident or Call may depend on operational availability, eligibility, location, and the payment provider’s requirements.

The amount you receive may be reduced by transaction, transfer, or payment-processing fees charged by the third-party payment provider for the payment method you use.

Lived-In does not retain those third-party payment-provider fees.

Under the current version of these Terms, Lived-In will not make another deduction from the $20.00 compensation unless:

• The deduction is required by law;
• You expressly authorize it in writing; or
• The deduction is a permitted recovery or offset under Section 13.

Payment providers and financial institutions control their own processing and delivery times. Lived-In’s obligation is to timely initiate the correct payment through the applicable provider, subject to applicable law.

You are responsible for maintaining accurate payment information.

2.4 Prospect Cancellations and No-Shows#

If the Prospect or Lived-In cancels a Call at least four hours before the scheduled start time, you will not receive compensation for that Call.

If the Prospect or Lived-In cancels less than four hours before the scheduled start time, you will receive the full $20.00 compensation, provided you had not already cancelled and remained reasonably available to participate.

If the Prospect does not join:

1. You must join on time or within the five-minute grace period;

2. You must remain available for at least ten minutes after the scheduled start time; and

3. You must follow any reasonable check-in instructions from Lived-In.

If those requirements are satisfied, you will receive the full $20.00 compensation.

If a Prospect declines the required monitoring or transcription disclosure after you timely join, the Call will be treated as a late cancellation or no-show, and you will receive the full $20.00 compensation.

If a Call is rescheduled, the rescheduled Call is treated as a new invitation unless Lived-In clearly states otherwise.

2.5 Resident Cancellations#

You should provide at least twelve hours’ notice when cancelling an accepted Call whenever reasonably possible.

You will not receive compensation for a Call that you cancel or fail to attend.

Lived-In will consider genuine emergencies and circumstances outside your reasonable control in good faith.

Repeated late cancellations, repeated lateness, or unexcused no-shows may result in:

• Cancellation of future Calls;
• Temporary suspension;
• Reduced access to Call invitations; or
• Termination of your Account.

2.6 Future Compensation Changes#

Lived-In may revise the compensation amount, payment method, fee structure, permitted deductions, cancellation rules, or no-show rules for future Calls.

Any revised terms must be disclosed before you accept the affected Call.

A revision will not reduce the compensation or change the payment rules for a Call you already accepted unless you expressly agree.

You may decline any Call offered under revised compensation terms.

2.7 Taxes and Tax Information#

You are responsible for determining and paying any federal, state, or local taxes arising from compensation you receive through Lived-In.

Lived-In does not provide tax advice. You should consult an accountant or another qualified tax adviser concerning your individual circumstances.

Lived-In may require you to provide:

• A completed Form W-9;
• A taxpayer identification number;
• Your legal name and address;
• Payment-account information; or
• Other information reasonably needed for payment or tax compliance.

Lived-In may report compensation, provide tax forms, or withhold amounts when required by applicable law.

Lived-In will provide any required tax form using a legally permitted delivery method.

You are responsible for keeping your legal name, mailing address, email address, and taxpayer information current.

3. Call Invitations and Voluntary Participation#

Each Call is a separate, one-time opportunity.

You may accept or decline each Call invitation independently. You are not required to:

• Accept any particular Call;
• Maintain minimum availability;
• Complete a minimum number of Calls;
• Remain available during particular hours; or
• Continue participating after a Call.

Accepting one Call does not require you to accept another.

Lived-In does not promise:

• Any minimum number of Call invitations;
• Any minimum amount of compensation;
• That a Call invitation will remain available;
• That a Prospect will attend;
• That you will be selected for a particular Call; or
• That Lived-In will continue inviting you to participate.

A Call invitation may be sent through the website, email, text message, or another approved electronic method.

Before you accept a Call, Lived-In will provide the material scheduling and compensation information then available, which may include:

• The Property;
• The scheduled date and time;
• The applicable time zone;
• The expected duration;
• The fixed compensation;
• The intended Call method; and
• Material cancellation or no-show terms.

You accept a Call by clicking an acceptance button, replying affirmatively, or using another clear acceptance method identified by Lived-In.

Once you accept, you agree to participate in that Call under these Terms and the policies incorporated into them.

You may not transfer an accepted Call or permit another person to participate in your place.

Calls will generally occur through a phone conference line. If a phone conference line is unavailable or unsuitable, Lived-In may use platform calling, Google Meet, Zoom, or another communication provider.

A Call invitation is an operational communication and is not a separate incorporated policy or standalone legal agreement.

4. Eligibility, Verification, and Account Requirements#

To register or participate, you must:

1. Be at least eighteen years old;

2. Have the legal capacity to agree to these Terms;

3. Currently and lawfully reside at the Property;

4. Provide accurate and complete registration, verification, payment, and tax information;

5. Use only your own identity and Account;

6. Keep your login and access information secure; and

7. Promptly notify Lived-In if you believe another person has used your Account without permission.

You may not sell, transfer, lend, or permit another person to use your Account.

Lived-In may require a copy of:

• A current government-issued identification document; and
• A lease agreement or other approved proof showing that you currently reside at the Property.

Lived-In may request updated verification before registration, before a Call, or at another reasonable time while your Account remains active.

You must notify Lived-In if you no longer live at the Property. You may not participate in a Call about the Property after moving out.

You must tell Lived-In if you:

• Work for the Property;
• Work for the Property’s owner, management company, or leasing team;
• Own a financial interest in the Property;
• Have a close financial relationship with the Property or its representatives; or
• Have a close personal relationship that could reasonably affect your independence.

Lived-In may determine whether the relationship affects your eligibility to participate.

You must also disclose another circumstance that could reasonably affect the independence, honesty, or credibility of a Call.

4.1 Identity and Residency Document Retention#

Lived-In may retain copies of your government-issued identification and lease agreement while your Account remains active.

Lived-In will delete or securely destroy those copies within thirty business days after your Account is closed unless continued retention is reasonably necessary to:

• Comply with applicable law;
• Complete a payment or tax-reporting obligation;
• Investigate suspected fraud, misconduct, or a security incident;
• Establish, exercise, or defend a legal claim; or
• Comply with a valid legal request.

When documents are retained for one of these limited purposes, Lived-In will restrict their use and delete or securely destroy them when the applicable purpose no longer requires retention.

Lived-In may retain a record of the verification result, verification date, documents reviewed, and Account history for a longer period when reasonably necessary for compliance, fraud prevention, dispute resolution, and business records.

Additional information will appear in the Privacy Policy.

5. Your Role and Honest Firsthand Information#

You participate solely in your personal capacity as a current Resident sharing firsthand experience.

You may discuss any aspect of living at or interacting with the Property, including, without limitation:

• Your unit;
• Noise;
• Parking;
• Maintenance;
• Elevators;
• Packages;
• Amenities;
• Management responsiveness;
• Building operations;
• Property policies;
• Services;
• Common areas;
• Security procedures;
• Building routines; and
• Daily life at the Property.

These examples do not limit the Property-related subjects you may discuss.

All discussions remain subject to these Terms and the Fair Housing Guidelines.

You may truthfully express positive, negative, mixed, or neutral opinions.

Nothing in these Terms requires you to praise the Property, hide a concern, avoid criticism, or make the Property appear favorable.

You must:

1. Speak honestly and in good faith;

2. Limit factual statements to matters you personally experienced, directly observed, or reasonably know to be accurate;

3. Clearly distinguish personal opinion from factual information;

4. Avoid presenting rumors, assumptions, speculation, online comments, or another person’s experience as verified fact;

5. Avoid implying that your individual experience represents every resident, unit, floor, building, or period of time;

6. Explain when an experience may be specific to your unit, schedule, circumstances, or period of residency;

7. Correct a material statement during the Call if you realize it was inaccurate;

8. Avoid knowingly false statements or statements made with reckless disregard for whether they are true;

9. Avoid exaggerating or improperly minimizing an issue to influence the Prospect; and

10. Speak in your own words rather than following a script supplied by the Property or another person.

6. Call Conduct and Participant Safety#

You must comply with the following requirements before, during, and after each Call.

6.1 Personal Participation#

You must personally participate in each accepted Call. Another person may not participate in your place.

6.2 Punctuality and Location#

You must join on time from a reasonably quiet and private location where no unauthorized person can hear, observe, or participate.

You may not use speakerphone in a public or shared location.

6.3 Ability to Participate#

You must remain attentive and may not participate while materially impaired by alcohol, drugs, medication, fatigue, or another condition that prevents safe and meaningful participation.

6.4 Respectful Conduct#

You may not engage in:

• Abuse;
• Threats;
• Intimidation;
• Harassment;
• Discrimination;
• Sexual conduct or comments;
• Deception;
• Personal attacks; or
• Conduct that is unlawful, dangerous, or reasonably inappropriate for the service.

6.5 Opportunity to Ask Questions#

You must give the Prospect a reasonable opportunity to ask questions about the Property and your firsthand experience.

You are not required to answer a question that:

• Falls outside your firsthand knowledge;
• Requests private or sensitive information;
• Seeks professional, legal, leasing, financial, medical, security, safety, or accessibility advice;
• Concerns another identifiable person;
• Violates these Terms;
• Violates the Fair Housing Guidelines; or
• Makes you reasonably uncomfortable.

6.6 Honest Answers and No Pressure#

You must answer accepted questions candidly and in good faith.

You may not pressure, steer, mislead, or attempt to persuade the Prospect to lease or not lease at the Property.

6.7 Fair Housing#

You must comply with the Fair Housing Guidelines at all times, including when the Prospect introduces a prohibited or inappropriate topic.

6.8 No Solicitation or Personal Benefit#

You may not request or accept from the Prospect:

• Money or tips;
• Gifts;
• Favors;
• Employment;
• Business opportunities;
• Romantic contact;
• Social contact; or
• Another personal benefit connected with a Call.

6.9 No Unrelated Promotion#

You may not advertise, promote, or sell an unrelated product, service, business, political cause, religious cause, or other offering during a Call.

6.10 No Exchange of Personal Contact Information#

You may not request, disclose, or exchange:

• Personal telephone numbers;
• Personal email addresses;
• Social-media accounts;
• Unit numbers;
• Home addresses; or
• Other personal contact information.

The exchange of personal contact information is allowed only when Lived-In provides prior written approval and both participants expressly consent.

6.11 No Meetings or Contact Outside the Call#

You may not:

• Invite the Prospect to your unit;
• Arrange an in-person meeting;
• Offer a private tour;
• Search for the Prospect online;
• Follow or message the Prospect;
• Contact the Prospect after the Call; or
• Attempt to continue communicating outside Lived-In.

An exception applies only when Lived-In separately authorizes the contact in writing and both participants expressly consent.

6.12 No Unnecessary Sensitive Information#

You may not request:

• Financial information;
• Government identification;
• Application credentials;
• Employment records;
• Immigration information;
• Medical information;
• Lease documents; or
• Other unnecessary sensitive information.

6.13 Privacy of Other People#

You may not disclose another resident’s, employee’s, Prospect’s, or other person’s private or identifying information.

You may describe an incident or personal experience without unnecessarily identifying another person.

6.14 No Unauthorized Participants or Tools#

You may not:

• Permit another person to listen to, observe, or participate in the Call;
• Use an automated note taker;
• Use an artificial-intelligence assistant during the Call;
• Livestream the Call; or
• Use another technology that independently captures or shares Call content.

This restriction does not prohibit Lived-In’s authorized monitoring or transcription described in Section 10.

6.15 No Misrepresentation#

You may not misrepresent your:

• Identity;
• Current residency;
• Relationship with the Property;
• Relationship with Lived-In;
• Qualifications;
• Personal experience; or
• Authority.

6.16 No Property Influence#

You may not:

• Follow a script supplied by the Property;
• Accept instructions concerning what to say;
• Permit the Property to approve or edit your answers; or
• Allow the Property or another person to influence your answers.

6.17 No Unlawful or Unsafe Conduct#

You may not use a Call to facilitate unlawful, fraudulent, dangerous, or harmful activity.

6.18 No Unauthorized Sharing#

Except when reporting an incident to Lived-In or when disclosure is legally required, you may not publish, post, distribute, or share:

• The Prospect’s identity;
• The Prospect’s contact information;
• The Prospect’s questions;
• The Prospect’s statements;
• The Prospect’s housing plans; or
• Other private Call content.

6.19 Ending a Call#

Either participant may end a Call at any time.

You may immediately end a Call when you reasonably believe the Prospect is engaging in:

• Harassment;
• Discrimination;
• Threats;
• Sexual conduct;
• Illegal activity;
• Unauthorized recording;
• A serious privacy violation; or
• Another material violation of these Terms.

You will not be penalized solely for ending a Call in good faith for one of these reasons.

6.20 Reporting Serious Incidents#

You must promptly report:

• Threats;
• Harassment;
• Discrimination;
• Unauthorized recording;
• Privacy breaches;
• Requests for illegal conduct; and
• Immediate safety concerns.

Provide only the information reasonably needed for Lived-In to evaluate and respond to the incident.

7. No Leasing, Brokerage, Property Representation, or Professional Authority#

During a Call, you are not acting as, and may not state or imply that you are:

• An employee, agent, or spokesperson of Lived-In;
• An employee, agent, or spokesperson of the Property;
• A property manager;
• A leasing agent or leasing professional;
• A real-estate broker or salesperson;
• An inspector;
• A security professional;
• An attorney;
• A financial adviser; or
• Another professional or authorized representative of Lived-In, the Property, its owner, or its management company.

These examples are illustrative and do not limit this restriction.

This restriction applies regardless of your actual occupation, license, education, training, or professional experience.

You may not:

1. Negotiate rent, concessions, deposits, fees, lease terms, or move-in dates;

2. State that an apartment is available or unavailable unless you are directing the Prospect to current information officially published by the Property;

3. Promise that the Property will approve an application, make a repair, provide an accommodation, waive a fee, or take another action;

4. Accept an application, deposit, payment, or document from a Prospect;

5. Direct or pressure the Prospect to sign or not sign a lease;

6. Claim authority to bind Lived-In, the Property, its owner, or its management company;

7. Provide legal, financial, medical, accessibility, inspection, security, or other professional advice; or

8. Perform another leasing, brokerage, property-management, application, or transaction-related service through a Call.

Questions involving availability, pricing, applications, deposits, lease terms, accommodations, service animals, formal Property policies, or application decisions must be directed to the Property’s authorized leasing or management team.

8. Privacy and Confidentiality#

The Privacy Policy explains how Lived-In collects, uses, retains, protects, and shares personal information.

8.1 Information Shared with the Prospect#

Lived-In may share your first name with the Prospect.

Unless you separately consent or disclosure is permitted or required by law, Lived-In will not intentionally share your:

• Last name;
• Personal telephone number;
• Personal email address;
• Apartment or unit number;
• Government identification;
• Lease agreement;
• Residency-verification documents; or
• Other direct personal identifiers

with the Prospect.

8.2 Optional Call Feedback#

After a Call, Lived-In may invite you or the Prospect to provide optional feedback.

Feedback may include:

• Whether the Call occurred;
• A general experience rating;
• General topics discussed;
• Scheduling or technical issues; and
• Conduct, privacy, safety, or fair-housing concerns.

You are not required to provide optional feedback.

Declining optional feedback will not affect:

• Compensation for a Completed Call;
• Whether the Call qualifies as a Completed Call; or
• Your eligibility solely because you declined feedback.

Feedback you voluntarily provide must be truthful.

Lived-In may:

• Share relevant feedback with the participant whom it concerns;
• Use feedback to investigate complaints;
• Use feedback to administer or improve the service;
• Share aggregated or deidentified feedback with the Property, subject to Section 8.4; and
• Share specific information when reasonably necessary to address serious misconduct, comply with law, or respond to an immediate safety concern.

8.3 Information That May Be Shared with the Property#

Unless you submit a request under Section 8.4, Lived-In may share with the participating Property:

• Aggregated service information;
• Deidentified Call Feedback;
• Deidentified transcripts;
• Deidentified transcript excerpts;
• Deidentified summaries; and
• General themes or service insights derived from Calls.

Before sharing Call content, Lived-In will remove:

• Your name;
• The Prospect’s name;
• Contact information;
• Apartment or unit numbers;
• Account or booking identifiers;
• Direct personal identifiers; and
• Other details Lived-In reasonably determines are likely to identify either participant.

Lived-In will not intentionally disclose your identity or the Prospect’s identity to the Property through a transcript, excerpt, summary, report, or service insight.

Deidentification cannot guarantee that information will never be connected to a participant, particularly when a Call includes unusual facts or experiences. Lived-In will use reasonable efforts to reduce that risk.

Lived-In may disclose identifiable information when:

• The affected participant expressly consents;
• Disclosure is required by law;
• Disclosure is reasonably necessary to address an immediate safety concern; or
• Disclosure is reasonably necessary to investigate serious misconduct.

The Property will not receive an audio or video recording of the Call.

8.4 Request Not to Share Call Content with the Property#

You may ask Lived-In not to share the transcript, transcript excerpts, summaries, themes, feedback, or other content from your Calls with the participating Property.

To make this request, email andres@livedinit.com and clearly state that you do not want content from your Calls shared with the Property.

You may make the request for:

• A specific Call;
• All future Calls; or
• Both a specific Call and all future Calls.

Lived-In will accommodate your request for any Call content that has not already been shared with the Property when Lived-In receives your email.

Your request will not affect:

• Your eligibility to participate;
• Your compensation;
• Whether a Call qualifies as a Completed Call;
• Your access to Call invitations;
• Lived-In’s live monitoring of Calls;
• Lived-In’s ability to create and retain transcripts for internal safety, compliance, complaint investigation, service administration, or legal purposes; or
• A disclosure required by law or reasonably necessary to address an immediate safety concern or investigate serious misconduct.

Lived-In will confirm receipt of your request by email.

You may later withdraw or change your request by emailing the same address.

8.5 Your Confidentiality Duties#

Except when reporting an incident to Lived-In or when disclosure is legally required, you may not publish, post, distribute, or share:

• The Prospect’s identity;
• The Prospect’s contact information;
• The Prospect’s questions;
• The Prospect’s statements;
• The Prospect’s housing plans; or
• Other private Call content.

These duties continue after the Call and after your Account closes.

9. Fair Housing Requirements#

Calls concern a Prospect’s housing decision.

By accepting these Terms, you confirm that you have read and agree to follow the Fair Housing Guidelines.

You may discuss any Property-related subject that is otherwise allowed by these Terms. You may not:

1. Describe, estimate, compare, or speculate about the demographic composition of the Property or neighborhood;

2. State or suggest which racial, ethnic, national, religious, family, disability, sex, gender, age, or other demographic groups live at or near the Property;

3. Suggest whether a particular person or household would fit in, belong, feel comfortable, or be welcome;

4. Recommend or discourage a Property, unit, floor, building, or neighborhood based on a protected or personal characteristic;

5. Direct a Prospect toward or away from an area based on who lives there;

6. Suggest that the presence or absence of a group makes a Property safer, quieter, better, worse, more desirable, or less desirable;

7. Associate crime, safety, quality, cleanliness, behavior, or Property value with a demographic group;

8. Recommend the Property based on whether the Prospect has children or describe it as intended for families, singles, adults, young professionals, or another demographic group;

9. Evaluate schools or recommend housing based on school suitability;

10. Decide whether a person qualifies for an accommodation or whether the Property complies with accessibility law;

11. Comment on whether a service or assistance animal is legitimate;

12. Speculate about rental eligibility, application approval, occupancy limits, criminal-history rules, income requirements, or accommodation approval; or

13. Treat a Prospect differently because of an actual or perceived protected or personal characteristic.

These restrictions apply to:

• Direct statements;
• Indirect suggestions;
• Coded language;
• Jokes;
• Comparisons;
• Personal opinions;
• Estimates;
• Statistics; and
• Questions initiated by the Prospect.

You may not answer a prohibited question merely because the Prospect asked it.

You should decline the prohibited part and redirect the conversation to neutral, firsthand Property information.

You may say:

I can share my firsthand experience with the apartment and everyday life at the Property, but I cannot characterize the residents or recommend housing based on anyone’s personal background. I’m happy to discuss a neutral part of my own experience.

You may describe a specific safety-related event you personally experienced, but you may not guarantee that the Property or neighborhood is safe or unsafe.

You may describe physical features you personally use, but formal questions involving accessibility, accommodations, service animals, or legal compliance must be directed to the authorized Property team.

A material violation of this section or the Fair Housing Guidelines is a material breach of these Terms.

10. Live Monitoring, Transcription, and Recording#

Every Call is monitored live by a Lived-In representative for:

• Participant safety;
• Service quality;
• Fair-housing compliance;
• Privacy compliance;
• Technical support; and
• Enforcement of the participant rules.

The Lived-In representative may hear the entire Call and may intervene when reasonably necessary to address:

• A technical issue;
• A safety concern;
• A privacy concern;
• A fair-housing concern;
• Harassment or threats; or
• Another serious violation.

Lived-In may use human or automated technology to create a written transcript of a Call for:

• Safety;
• Compliance;
• Complaint investigation;
• Service administration;
• Service analysis;
• Service improvement; and
• Subject to Section 8.4, deidentified reporting to the participating Property.

Unless separately disclosed and accepted by all participants, Lived-In will not retain an audio or video recording of a Call.

Audio may be processed temporarily when reasonably necessary to create a transcript.

The retention, security, and deletion of transcripts will be described in the Privacy Policy.

Subject to Section 8.4, Lived-In may share deidentified transcripts, excerpts, summaries, or themes with the participating Property as described in Section 8.

The Property, its owner, management company, and leasing team may not listen to or monitor the Call.

By accepting these Terms, you consent to Lived-In’s live monitoring and possible transcription of every Call.

You also acknowledge that, unless you submit a request under Section 8.4, Lived-In may share deidentified Call content with the Property as described in these Terms and the Privacy Policy.

Before the substantive conversation begins, Lived-In will:

1. Disclose the live monitoring;

2. Disclose the possible transcription;

3. Explain that deidentified content may be shared with the Property unless an applicable participant has submitted a request preventing that sharing; and

4. Obtain confirmation from both you and the Prospect.

The Call will not proceed if either participant declines monitoring or possible transcription.

You may not independently:

• Record a Call;
• Attempt to intercept a Call;
• Create your own transcript;
• Photograph or screen-capture Call content;
• Livestream a Call;
• Use automated transcription;
• Use an AI note-taking or monitoring tool; or
• Permit another person to listen.

A participant’s request to record does not create permission.

A separate audio or video recording may occur only if Lived-In approves it in writing and every participant provides the legally required prior consent.

11. Conflicts, Gifts, and Improper Influence#

You must notify Lived-In within forty-eight hours after becoming aware of any request, offer, pressure, or encouragement described below, and no later than twenty-four hours before your next scheduled Call.

If you become aware of it less than twenty-four hours before your next Call, you must notify Lived-In immediately and may not participate in that Call unless Lived-In approves your participation.

You must report any attempt by the Property, a Property employee, manager, broker, Prospect, another resident, or another person to:

• Require only positive information;
• Hide, minimize, or omit a concern;
• Make negative statements about a competing property;
• Encourage or discourage the Prospect from leasing;
• Disclose the Prospect’s identity, questions, concerns, or Call content;
• Provide false or misleading information;
• Follow a script or approved talking points; or
• Tie your compensation or another benefit to an application, lease, or move-in.

You may accept only the fixed compensation paid by Lived-In under these Terms.

You may not accept any additional:

• Payment;
• Tip;
• Gift;
• Rent credit;
• Rent concession;
• Discount;
• Service;
• Favor; or
• Other benefit

from the Property, Prospect, broker, another resident, or another person in connection with a Call unless you disclose it to Lived-In and receive prior written approval.

Lived-In may suspend or end your participation if an actual or potential conflict could reasonably affect the independence, honesty, or credibility of a Call.

12. Competitor Restriction#

While your Account is active, you may not provide resident-to-prospect apartment conversation services through a business that directly competes with Lived-In unless Lived-In gives you prior written permission.

A business directly competes with Lived-In when a material part of its service consists of arranging conversations between prospective apartment renters and current residents concerning specific apartment properties.

This restriction does not prevent you from:

• Working for another business in an unrelated role;
• Speaking informally about your living experience;
• Posting or responding to lawful reviews;
• Participating in resident groups;
• Communicating with friends, neighbors, or prospective renters outside a competing service; or
• Participating in other activities that do not directly compete with Lived-In.

This restriction is intended to protect Lived-In’s relationships with Properties and participants, service goodwill, and confidential operating information.

The restriction applies only while your Account is active and ends when your Account and these Terms terminate.

You may close your Account at any time under Section 13.

13. Ending Participation, Suspension, and Repayment#

13.1 Your Right to Stop Participating#

You may:

• Decline any future Call;
• Cancel an accepted Call subject to the cancellation rules;
• Close your Account; or
• Terminate these Terms

at any time by emailing andres@livedinit.com.

Closing your Account does not eliminate obligations relating to an accepted or completed Call or conduct occurring before closure.

13.2 Lived-In’s Right to Suspend or Terminate#

Lived-In may, in its sole discretion and with or without cause:

• Cancel a proposed, accepted, or scheduled Call;
• Suspend your Account;
• Prevent you from receiving or completing Calls; or
• Terminate your participation

at any time.

Lived-In is not required to continue offering Calls or provide a reason for its decision unless applicable law requires otherwise.

Lived-In may immediately suspend participation while investigating:

• Residency-verification concerns;
• Privacy violations;
• Unauthorized recording or transcription;
• Discrimination;
• Harassment or threats;
• Dishonesty or impersonation;
• Repeated missed Calls;
• Manipulated feedback;
• Undisclosed conflicts;
• Solicitation;
• Safety concerns; or
• Another actual or suspected violation.

13.3 Compensation Already Earned#

You remain entitled to fixed compensation earned for a properly Completed Call unless Lived-In reasonably determines that you:

• Committed fraud;
• Impersonated another person;
• Were not eligible to participate;
• Materially misrepresented your residency;
• Materially violated the recording prohibition;
• Engaged in serious misconduct; or
• Failed to complete the Call as required by these Terms.

13.4 Repayment of Invalid Compensation#

If compensation for an ineligible or materially noncompliant Call has already been paid, you must return the applicable amount within three business days after receiving written notice explaining the basis for repayment.

To the extent permitted by law, Lived-In may deduct an amount properly owed under this section from future compensation otherwise payable to you.

13.5 Terms That Continue#

Termination does not affect:

• Compensation properly earned before termination;
• Repayment obligations;
• Privacy and confidentiality duties;
• Recording restrictions;
• Intellectual-property restrictions;
• Liability limitations;
• Dispute provisions; or
• A term that by its nature should continue.

14. Independent Service Provider Relationship#

The parties intend for you to participate as an independent, nonexclusive service provider for each separately accepted Call and not as an employee, partner, joint venturer, broker, leasing agent, or general agent of Lived-In.

You decide:

• Whether to accept a Call;
• What availability to provide;
• Whether to continue participating; and
• How to describe your personal experience, subject to these Terms and the incorporated Guidelines.

You are not entitled to employee benefits from Lived-In solely because you register or participate in Calls.

You may not represent that you have authority to bind Lived-In.

Unless Lived-In agrees otherwise in writing, you are responsible for ordinary telephone, internet, equipment, and location-related expenses associated with participation.

Worker classification depends on applicable law and the actual relationship between the parties. Nothing in these Terms overrides a classification or right required by law.

15. Publicity and Use of Resident Information#

You retain ownership of your personal statements and opinions.

Registering or participating does not give Lived-In permission to publicly use your:

• Full name;
• Photograph;
• Voice recording;
• Video;
• Direct quotation;
• Testimonial; or
• Identifiable personal story

in advertising, social media, publicity, press materials, or a public case study.

An identifiable public use requires a separate written release describing the intended use.

Lived-In may use aggregated or deidentified information for:

• Internal operations;
• Analytics;
• Reporting;
• Service improvement;
• Research; and
• Marketing,

provided the information does not reasonably identify you or disclose private Call content except as otherwise allowed by these Terms and the Privacy Policy.

Section 8.4 governs your right to prevent Call content from being shared with the participating Property.

16. Lived-In Platform and Intellectual Property#

The Lived-In website, software, branding, logos, designs, text, policies, training materials, and platform materials belong to Lived-In or its licensors.

These Terms do not permit you to:

• Use Lived-In’s name or logo as your own;
• State or imply that Lived-In endorses you;
• Copy or commercially exploit platform materials;
• Interfere with or reverse engineer the platform;
• Use the platform to develop a competing service;
• Misuse confidential information; or
• Create a confusingly similar service, name, or brand.

You may use the Services only for their intended Resident-participation purpose.

17. Changes to These Terms#

Lived-In may revise these Terms as its services, technology, policies, business, or legal obligations change.

A revision will apply prospectively.

A material revision becomes binding only after:

1. Lived-In gives you clear written or electronic notice; and

2. You either:

   • Affirmatively accept the revised Terms; or
   • Accept a future Call after being clearly informed that accepting the Call constitutes acceptance of the revised Terms.

Lived-In may require you to check a new acceptance box before receiving or accepting another Call.

You may decline future Calls and close your Account if you do not agree to a revision.

A revision will not retroactively change:

• Compensation for a Call you already accepted;
• Whether an already completed Call was properly completed; or
• Other rights or obligations connected with a prior Call

unless you expressly agree or applicable law requires the change.

Lived-In may change internal procedures, technology, scheduling practices, verification providers, payment providers, or other operational matters without formally amending these Terms, provided the change does not materially reduce compensation already accepted or materially alter your contractual rights or obligations.

The current version and effective date will be available through the website or your Account.

18. Electronic Communications and Acceptance#

You agree to transact with Lived-In electronically.

Lived-In may provide:

• These Terms;
• Call invitations;
• Scheduling notices;
• Reminders;
• Payment notices;
• Policy updates;
• Verification notices;
• Account notices; and
• Other legally relevant records

through your Account, email, text message, website notices, or another electronic method you authorize.

You agree to receive transactional text messages and emails reasonably needed to register, verify your eligibility, schedule Calls, administer payments, provide legal notices, and operate your Account.

Message and data rates charged by your telephone provider may apply.

You are responsible for maintaining accurate contact information and reviewing communications sent to it.

Electronic records and notices will be made available in a form that you can retain or download when legally required.

You may withdraw from future electronic transactions by closing your Account and discontinuing participation. Withdrawal does not affect the validity of agreements or records previously accepted electronically.

These Terms do not authorize promotional or marketing text messages where separate consent is required.

19. Service Disclaimers#

Lived-In verifies that a Resident has supplied information reasonably supporting identity and current residency. Lived-In does not guarantee the accuracy of every statement made by a Resident or Prospect.

Lived-In does not guarantee:

• That you will receive Call invitations;
• That a Prospect will attend;
• That a Call will last a particular length;
• That a Prospect will behave appropriately;
• That a Call will produce a particular result;
• That a Prospect will apply, lease, or move in;
• That a Property will take or refrain from taking an action;
• That the Services will always be uninterrupted or error-free; or
• That deidentified information can never be reidentified.

Lived-In is not a party to a lease between a Prospect and a Property.

Lived-In is not responsible for:

• Property conditions;
• Leasing decisions;
• Repairs;
• Management conduct;
• Applications;
• Lease terms;
• Deposits; or
• Disputes between a Property and its residents or applicants.

Except for commitments expressly stated in these Terms, the Services are provided on an “as available” basis to the maximum extent permitted by law.

Nothing in this section excludes a responsibility that cannot legally be excluded.

20. Limitation of Liability#

Please read this section carefully. It limits the damages that may be recovered from Lived-In.

To the maximum extent permitted by law, neither you nor Lived-In will be liable to the other for indirect, incidental, special, exemplary, punitive, or consequential damages arising out of or relating to:

• These Terms;
• Your Account;
• A proposed, accepted, scheduled, or completed Call;
• A Prospect;
• A Property; or
• The Services.

To the maximum extent permitted by law, Lived-In’s total aggregate liability arising out of or relating to these Terms will not exceed the fixed compensation payable for five Completed Calls at the compensation rate in effect when the event giving rise to the claim occurred.

These limitations do not apply to:

• Fraud;
• Willful misconduct;
• Gross negligence;
• Unauthorized recording;
• A material breach of confidentiality; or
• Liability that applicable law does not permit the parties to limit.

Nothing in these Terms limits a nonwaivable statutory right.

21. Disputes, Florida Law, and Venue#

Before beginning a legal proceeding, the parties are encouraged to try in good faith to resolve the dispute through written communication.

Informal discussions are voluntary. Neither party is required to delay legal action, waive a right, or complete an informal process before seeking relief.

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

Unless applicable law requires otherwise, a lawsuit arising out of or relating to these Terms must be brought exclusively in a state or federal court of competent jurisdiction located in Miami-Dade County, Florida.

Each party is responsible for its own attorneys’ fees and legal costs unless a statute, court order, or another enforceable agreement requires otherwise.

These Terms do not require arbitration and do not contain a class-action waiver.

22. Documents Included in These Terms#

Your agreement with Lived-In includes:

1. These Resident Terms of Service;

2. The Resident Community Guidelines;

3. The Fair Housing Guidelines; and

4. The Resident Payment and Cancellation Policy.

The Privacy Policy describes how Lived-In collects, uses, retains, protects, and shares personal information.

If these documents conflict:

1. The Resident Payment and Cancellation Policy controls payment administration;

2. These Terms control general participation;

3. The Resident Community Guidelines control detailed conduct requirements; and

4. The Fair Housing Guidelines always control fair-housing, demographic, discrimination, and steering issues.

23. Key Definitions#

“Account” means your Lived-In Resident account.

“Call” means a private-from-the-Property, one-time conversation arranged by Lived-In between you and a Prospect concerning the Property where you currently live. Calls are monitored by Lived-In and may be transcribed.

“Call invitation” means an electronic message inviting you to participate in a particular Call. A Call invitation may contain scheduling, compensation, access, and cancellation information, but it is not a separate incorporated policy or standalone legal agreement.

“Completed Call” has the meaning stated in Section 2.2.

“Property” means the apartment property Lived-In has verified as your current residence.

“Prospect” means a prospective renter participating in a Call.

“Resident” means a current resident who registers or participates through Lived-In.

“Services” means Lived-In’s website, verification process, scheduling, communications, Calls, monitoring, transcription, payment administration, and related services.

24. General Terms#

24.1 Entire Agreement#

These Terms and the policies incorporated into them form the entire agreement between you and Lived-In concerning Resident participation.

They replace prior discussions or communications concerning the same subject.

24.2 No Contract with the Property#

The Property, its owner, management company, and leasing team are not parties to these Terms.

Nothing in these Terms gives the Property control over your answers or creates an employment, agency, or contractual relationship between you and the Property.

24.3 Assignment#

You may not assign your Account, these Terms, or an accepted Call.

Lived-In may assign these Terms to a successor in connection with a merger, acquisition, restructuring, financing, or transfer of substantially all relevant business assets, provided the successor assumes Lived-In’s obligations.

24.4 Severability#

If a provision is found unenforceable, it will be limited or removed only to the extent necessary. The remaining provisions will continue in effect.

24.5 No Waiver#

Failure to enforce a provision once does not waive the right to enforce it later.

24.6 No Third-Party Beneficiaries#

Except for a permitted Lived-In successor, these Terms do not create enforceable rights in another person or entity.

24.7 Electronic Acceptance#

Your electronic acceptance is intended to have the same effect as a written signature.

Lived-In may retain records showing:

• The version accepted;
• Your name and Account;
• The date and time of acceptance;
• The acceptance method;
• The linked policies presented; and
• Relevant device, browser, or technical information.

24.8 Headings#

Headings are provided for convenience and do not change the meaning of these Terms.

25. Contact Information#

Questions, legal notices, Account-closure requests, and support requests may be sent to:

LIVED-IN, LLC
655 NE 193rd Ter
Miami, Florida 33179

Email: andres@livedinit.com
Telephone: 786-213-2600

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