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Prospect Payment, Cancellation & Move-In Credit Policy

Effective
July 30, 2026
Last updated
July 30, 2026

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On this page

  1. Payment
  2. Cancellation
  3. Refund Expectations
  4. Move-In Credits
On this page
  1. Payment
  2. Cancellation
  3. Refund Expectations
  4. Move-In Credits

Payment#

Payment is collected after Lived-In confirms an eligible Resident and proposed Call time.

A Call is confirmed only after successful payment.

The Call price shown at checkout is $20.

Cancellation#

Cancellation and rescheduling are handled according to the applicable booking terms provided before confirmation.

Refund Expectations#

A refund is not provided solely because: - A Prospect dislikes a Resident's response; - The Call changes a Prospect's opinion; - The Call does not match expectations; or - The Prospect decides not to lease.

Move-In Credits#

Move-in credits may be offered by participating Properties or Lived-In.

Eligibility and conditions will be disclosed when offered.

Related documents

  • Resident Terms of Service
  • Resident Community Guidelines
  • Fair Housing Guidelines
  • Resident Payment and Cancellation Policy
  • Prospect Terms of Service
  • Prospect Community Guidelines
  • Prospect Fair Housing Guidelines
  • Privacy Policy
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