Privacy Policy

LIVED-IN, LLC, a Florida limited liability company (“Lived-In,” “we,” “us,” or “our”), operates a service that connects prospective apartment renters with verified current residents for private conversations about living at a particular apartment property.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you:

• Visit the Lived-In website;
• Create or use a Resident account;
• Request or participate in a Call;
• Communicate with Lived-In;
• Request a move-in credit;
• Represent or communicate on behalf of a participating Property; or
• Otherwise use Lived-In’s services.

This Policy applies to prospective renters, current residents, Property representatives, website visitors, and other individuals who interact with Lived-In.

1. Key Privacy Information#

1.1 Calls Are Monitored by Lived-In#

A Lived-In representative listens to every Call.

Lived-In may also use human or automated technology to create a written transcript of a Call.

Before a substantive Call begins, Lived-In will disclose the live monitoring and possible transcription and ask both participants to confirm that they consent to proceed.

The Call will not proceed if either participant declines live monitoring or possible transcription.

1.2 Calls Are Not Open to the Property#

The participating Property, its owner, management company, and leasing team may not listen to or monitor the Call.

Unless separately disclosed and accepted by all participants, Lived-In does not retain an audio or video recording of the Call.

Audio may be processed temporarily when reasonably necessary to create a written transcript.

1.3 Personal Identifiers Are Removed Before Call Content Is Shared#

Lived-In may share deidentified Call information with the participating Property, subject to the choices described below.

Before sharing a Call transcript, excerpt, summary, theme, feedback, or service insight, Lived-In will remove:

• The Resident’s name;
• The Prospect’s name;
• Apartment or unit numbers;
• Telephone numbers;
• Email addresses;
• Home addresses;
• Account identifiers;
• Booking identifiers;
• Direct personal identifiers; and
• Other details Lived-In reasonably determines are likely to identify either participant.

The Property will not receive those identifiers as part of Lived-In’s ordinary Call reports, transcripts, excerpts, summaries, themes, or service insights.

Deidentification reduces identification risk but cannot guarantee that information will never be connected to a participant, particularly when a Call discusses unusual or highly specific events.

1.4 Residents May Prevent Call Content From Being Shared#

A Resident may ask Lived-In not to share content from the Resident’s Calls with the participating Property.

The Resident may email andres@livedinit.com and request that Lived-In not share:

• A specific Call;
• All future Calls; or
• Both a specific Call and future Calls.

Lived-In will apply the request to content that has not already been shared when the request is received.

The request does not prevent Lived-In from monitoring or transcribing Calls for internal safety, compliance, complaint investigation, service administration, or legal purposes.

1.5 Identity and Residency Documents#

Lived-In may collect and retain copies of a Resident’s government-issued identification and lease agreement to verify identity and current residency.

Lived-In will delete or securely destroy those copies within thirty business days after the Resident’s account closes, subject to the limited exceptions described in Section 10.

2. Personal Information We Collect#

The information we collect depends on how you interact with Lived-In.

2.1 Information Collected From Residents#

We may collect:

• Full legal name;
• First name used during Calls;
• Email address;
• Telephone number;
• Mailing address;
• Apartment Property;
• Apartment or unit number;
• Lease agreement;
• Government-issued identification;
• Date of birth or other information displayed on identification;
• Account login information;
• Availability and scheduling preferences;
• Calls invited, accepted, declined, cancelled, or completed;
• Payment method and payout information;
• Taxpayer information, including Form W-9 information;
• Payment history;
• Account and verification status;
• Relationships with a Property, owner, management company, or leasing team;
• Conflict-of-interest disclosures;
• Communications with Lived-In;
• Optional feedback;
• Conduct, privacy, safety, or fair-housing reports;
• Call transcripts and information derived from Calls; and
• Information reasonably needed to investigate eligibility, fraud, misconduct, or a complaint.

2.2 Information Collected From Prospective Renters#

We may collect:

• Full name;
• First name used during Calls;
• Email address;
• Telephone number;
• The Property or Properties being considered;
• Whether the Prospect has toured the Property;
• How the Prospect learned about Lived-In;
• Scheduling information;
• Calls requested, cancelled, rescheduled, or completed;
• Payment and transaction information;
• Booking identifiers;
• Move-in-credit requests;
• Lease or move-in date information supplied for credit verification;
• Communications with Lived-In;
• Optional feedback;
• Conduct, privacy, safety, or fair-housing reports;
• Call transcripts and information derived from Calls; and
• Information reasonably needed to investigate fraud, misconduct, or a complaint.

Lived-In generally does not need a Prospect’s government-issued identification, financial account credentials, complete lease agreement, or sensitive application records to arrange an ordinary Call.

Please do not provide unnecessary sensitive information.

2.3 Information Collected From Property Representatives#

We may collect:

• Name;
• Professional title;
• Employer or management company;
• Property affiliation;
• Business email address;
• Business telephone number;
• Property address;
• Communications and meeting notes;
• Partnership and pilot information;
• Referral links or campaign information;
• Aggregated service reports;
• Move-in-credit verification information; and
• Information reasonably needed to manage the Property relationship.

2.4 Call Information#

For each Call, we may collect or create:

• Participant names and account identifiers;
• The Property discussed;
• Scheduled date, time, and duration;
• Attendance and punctuality information;
• The communication method used;
• Live-monitoring information;
• Consent confirmations;
• A written transcript;
• General subjects discussed;
• Technical information;
• Optional participant feedback;
• Conduct or incident reports;
• Compliance findings;
• Deidentified excerpts, summaries, themes, or service insights; and
• Information reasonably needed to administer payment, investigate a complaint, or enforce participant rules.

Lived-In does not authorize participants to independently record, transcribe, livestream, or use AI note-taking tools during Calls.

2.5 Payment and Transaction Information#

We may collect information necessary to process payments from Prospects and compensation to Residents, including:

• Name;
• Billing or payout contact information;
• Transaction amount;
• Transaction date;
• Payment status;
• Payment provider;
• Limited payment-method details;
• Refund, cancellation, or dispute information; and
• Taxpayer information when required.

Payment-card numbers, bank credentials, and similar financial information may be collected directly by a third-party payment provider rather than stored by Lived-In.

2.6 Website and Device Information#

When you visit or use the website, we or our service providers may automatically collect:

• Internet Protocol address;
• Browser type;
• Device type;
• Operating system;
• Device and browser identifiers;
• Referring website or source;
• Pages viewed;
• Links selected;
• Dates and times of activity;
• Approximate location derived from an IP address;
• Website errors;
• Session activity;
• Cookie or similar technology identifiers; and
• Information about how you interact with the website.

2.7 Communications#

We may collect the contents and related details of communications sent through:

• Email;
• Text message;
• Telephone;
• Website forms;
• Customer-support channels;
• Social media; or
• Other communication methods.

3. Sources of Personal Information#

We may obtain personal information:

• Directly from you;
• From another Call participant;
• From participating Properties;
• Through Property referral links or QR codes;
• From payment and payout providers;
• From identity or residency verification providers;
• From communication, scheduling, conference-call, transcription, and videoconferencing providers;
• From website hosting providers;
• From fraud-prevention or security providers;
• From publicly available sources when reasonably necessary to verify information; and
• From another source you authorize.

A participating Property is not required to provide Lived-In with a list of its residents. Residents should generally provide their information directly to Lived-In.

4. How We Use Personal Information#

We may use personal information to:

4.1 Provide and Operate the Service#

• Create and administer accounts;
• Verify identity, age, and residency;
• Determine eligibility;
• Match Prospects with Residents;
• Schedule and conduct Calls;
• Send Call invitations and reminders;
• Facilitate communication;
• Process Prospect payments;
• Compensate Residents;
• Administer cancellations, no-shows, refunds, and payment disputes;
• Process move-in-credit requests;
• Provide customer support; and
• Maintain service records.

4.2 Monitor, Transcribe, and Administer Calls#

• Monitor Calls live;
• Create written transcripts;
• Confirm attendance and completion;
• Provide technical assistance;
• Enforce Community and Fair Housing Guidelines;
• Detect or address threats, harassment, discrimination, privacy violations, or misconduct;
• Investigate complaints;
• Resolve payment or participation disputes;
• Improve Call quality and service operations; and
• Create deidentified summaries, themes, and insights.

4.3 Verify Residents and Prevent Fraud#

• Review government identification and lease documents;
• Confirm current residency;
• Detect impersonation or false information;
• Prevent duplicate or unauthorized accounts;
• Investigate suspicious activity; and
• Protect participants, Properties, Lived-In, and others.

4.4 Communicate With You#

• Respond to questions;
• Provide registration and verification notices;
• Send transactional emails and text messages;
• Send scheduling and Call reminders;
• Provide payment notices;
• Send account, policy, or legal notices;
• Confirm privacy requests; and
• Communicate about safety, compliance, or support issues.

4.5 Improve and Analyze the Service#

• Understand website and service use;
• Measure performance;
• Identify common Property questions or concerns;
• Improve matching, scheduling, and participant experience;
• Develop service features;
• Conduct internal research and analytics;
• Train personnel; and
• Create aggregate or deidentified reports.

We will not use an identifiable Resident’s quotation, photograph, voice, testimonial, or personal story in public advertising without a separate written release.

4.6 Comply With Law and Protect Rights#

• Comply with legal, tax, accounting, and regulatory obligations;
• Respond to valid legal requests;
• Establish, exercise, or defend legal claims;
• Enforce agreements and policies;
• Protect legal rights, safety, and property;
• Detect and respond to security incidents; and
• Prevent unlawful, fraudulent, discriminatory, or harmful conduct.

5. How We Disclose Personal Information#

We may disclose personal information as described below.

5.1 Between Call Participants#

Before or during a Call, Lived-In may share limited information necessary to facilitate participation.

A Prospect may receive:

• The Resident’s first name;
• Confirmation that the Resident has been verified as living at the Property; and
• Scheduling and access information.

A Resident may receive:

• The Prospect’s first name;
• The Property being considered; and
• Scheduling and access information.

We do not ordinarily share the participant’s:

• Last name;
• Personal telephone number;
• Personal email address;
• Home address;
• Apartment or unit number;
• Government identification; or
• Lease agreement

with the other Call participant.

Personal contact information may be exchanged only when Lived-In gives prior written approval and both participants expressly consent.

5.2 With Participating Properties#

Subject to a Resident’s Call-content sharing request, Lived-In may disclose:

• Aggregated activity information;
• Property-referred and independently discovered activity;
• Calls requested or completed;
• Deidentified participant feedback;
• Deidentified Call transcripts;
• Deidentified transcript excerpts;
• Deidentified summaries;
• General themes or service insights;
• Move-in-credit activity; and
• Confirmed Lived-In-assisted move-ins.

Before sharing Call content, Lived-In will remove the personal identifiers described in Section 1.3.

The Property will not receive audio or video recordings of Calls.

The Property may receive identifiable Prospect information when the Prospect:

• Requests a move-in credit;
• Consents to verification;
• Asks Lived-In to share the information; or
• Otherwise authorizes the disclosure.

Information shared for a move-in-credit claim may include:

• Prospect’s full name;
• Email address;
• Property;
• Booking identifier;
• Approximate lease or move-in date; and
• Information reasonably needed to verify the move-in and apply the credit.

5.3 With Service Providers#

We may disclose personal information to vendors that perform services for us, including providers of:

• Website hosting;
• Cloud storage;
• Identity and residency verification;
• Payment and payout processing;
• Email and text messaging;
• Scheduling;
• Telephone conference services;
• Platform calling;
• Videoconferencing;
• Transcription;
• Customer support;
• Information security;
• Fraud prevention;
• Accounting;
• Tax administration;
• Legal services; and
• Other business operations.

These providers may use information only as allowed by their agreements with Lived-In and applicable law.

Current or potential providers may include Zelle, Venmo, PayPal, Stripe Connect, ACH providers, Google Meet, Zoom, and other providers selected by Lived-In.

The use of a particular provider may change as the service develops.

5.4 Legal, Safety, and Compliance Disclosures#

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law;
• Respond to a subpoena, court order, or valid legal process;
• Respond to a government or regulatory request;
• Address an immediate threat to a person;
• Investigate fraud, discrimination, harassment, threats, or serious misconduct;
• Protect Lived-In, a participant, a Property, or another person;
• Enforce our agreements or policies; or
• Establish, exercise, or defend a legal claim.

5.5 Business Transactions#

We may disclose or transfer information in connection with:

• A financing;
• Merger;
• Acquisition;
• Reorganization;
• Sale of assets;
• Bankruptcy;
• Due-diligence process; or
• Similar business transaction.

A recipient will remain subject to applicable law and any commitments that continue to apply to the information.

5.6 With Your Direction or Consent#

We may disclose information when you direct us to do so or provide valid consent.

6. Sale of Personal Information and Targeted Advertising#

Lived-In does not sell personal information in exchange for money.

As of the Effective Date, Lived-In does not disclose personal information to third parties for cross-context behavioral advertising or targeted advertising unrelated to Lived-In’s own services.

Lived-In may use contextual advertising, measure its own marketing, or use referral and campaign information to understand how individuals discover the service.

If Lived-In materially changes these practices, this Policy will be updated and any notice or choice required by applicable law will be provided before the new practice begins.

7. Deidentified and Aggregated Information#

Lived-In may create deidentified or aggregated information by removing or separating information that reasonably identifies an individual.

We may use deidentified or aggregate information for:

• Property reporting;
• Service analysis;
• Research;
• Product development;
• Performance measurement;
• Safety and compliance analysis;
• Marketing; and
• Other lawful business purposes.

When Lived-In represents information as deidentified, it will:

• Take reasonable measures to reduce the ability to associate the information with an individual;
• Maintain and use it in deidentified form;
• Avoid intentionally reidentifying it except to evaluate whether the deidentification process is effective;
• Use reasonable processes intended to prevent inadvertent disclosure; and
• Seek appropriate restrictions from recipients when reasonably necessary.

8. Cookies and Similar Technologies#

As of the Effective Date, Lived-In does not use nonessential analytics cookies, advertising cookies, or cross-context behavioral advertising technologies.

Lived-In and its website providers may use strictly necessary technologies to:

• Operate and secure the website;
• Maintain website sessions;
• Remember essential settings;
• Prevent fraud or abuse;
• Diagnose technical errors; and
• Protect the website and its users.

Lived-In may also receive ordinary technical information from its website-hosting or infrastructure providers, such as Internet Protocol addresses, device or browser information, request logs, and security-event information.

Lived-In will update this Privacy Policy before introducing material nonessential analytics or advertising technologies and will provide any notice or choice required by applicable law.

You can control certain technologies through your browser settings, but disabling necessary technologies may prevent parts of the website from functioning properly.

9. Communications Choices#

9.1 Transactional Communications#

Residents and Prospects may receive transactional email or text communications relating to:

• Registration;
• Verification;
• Scheduling;
• Call invitations;
• Reminders;
• Access instructions;
• Payments;
• Move-in credits;
• Account administration;
• Safety;
• Support;
• Privacy requests; and
• Legal notices.

Some transactional communications are necessary to use the service.

Message and data rates charged by a mobile provider may apply.

9.2 Marketing Communications#

You may unsubscribe from promotional emails by using the unsubscribe link or contacting andres@livedinit.com.

Promotional text messages, if offered, will be subject to any separate consent required by law.

Opting out of marketing will not stop necessary transactional or legal communications.

10. Data Retention#

We retain information for the time reasonably necessary to provide the service, fulfill the purposes described in this Policy, comply with law, resolve disputes, enforce agreements, protect safety, and maintain appropriate business records.

10.1 Government Identification and Residency Documents#

Lived-In may retain copies of a Resident’s government-issued identification and lease agreement while the Resident’s account remains active.

Lived-In will delete or securely destroy those copies within thirty business days after the Resident’s account closes unless continued retention is reasonably necessary to:

• Comply with applicable law;
• Complete a payment or tax-reporting obligation;
• Investigate suspected fraud, misconduct, or a security incident;
• Establish, exercise, or defend a legal claim; or
• Comply with a valid legal request.

When retained for one of these limited purposes, access and use will be restricted, and the documents will be deleted or securely destroyed when the applicable purpose no longer requires retention.

Lived-In may retain a record showing:

• That verification occurred;
• The verification date;
• The categories of documents reviewed;
• The verification result; and
• Related account history

for a longer period when reasonably necessary for compliance, fraud prevention, disputes, and business records.

10.2 Call Transcripts#

Lived-In may retain an identifiable Call transcript for up to twelve months after the Call.

Lived-In may retain the identifiable transcript for a longer period when reasonably necessary to:

• Investigate a complaint, suspected fraud, or misconduct;
• Address a safety, privacy, conduct, or fair-housing concern;
• Resolve a payment or participation dispute;
• Comply with applicable law or a valid legal request;
• Establish, exercise, or defend a legal claim; or
• Comply with a lawful preservation obligation.

When the applicable identifiable-retention period ends, Lived-In will delete the transcript or convert it into deidentified or aggregated information.

Lived-In may retain properly deidentified or aggregated information without a fixed expiration date for service analysis, research, reporting, compliance analysis, service improvement, and other lawful business purposes.

Information will not be treated as deidentified if it still contains names, apartment or unit numbers, contact information, account or booking identifiers, or other details reasonably likely to identify a participant.

10.3 Account, Payment, Tax, and Transaction Records#

We may retain account, payment, tax, compensation, move-in-credit, consent, and transaction records for as long as reasonably necessary to:

• Administer the service;
• Document electronic acceptance;
• Complete payments;
• Comply with tax, accounting, and legal requirements;
• Prevent fraud;
• Resolve disputes; and
• Maintain business records.

10.4 Communications and Incident Records#

We may retain communications, support records, feedback, complaints, and incident reports for as long as reasonably necessary to respond, investigate, enforce policies, protect safety, and address legal obligations.

10.5 Website and Technical Information#

Website and technical data may be retained according to Lived-In’s operational needs and the applicable hosting or infrastructure provider’s retention controls.

11. Information Security#

Lived-In uses reasonable administrative, technical, and physical safeguards designed to protect personal information.

Safeguards may include:

• Access controls;
• Authentication;
• Restricted employee or contractor access;
• Encryption where appropriate;
• Secure storage;
• Vendor review;
• Confidentiality obligations;
• Monitoring for suspicious activity;
• Data minimization;
• Retention and deletion procedures;
• Incident-response procedures; and
• Personnel training.

No website, transmission method, storage system, or security measure is completely secure. Lived-In cannot guarantee that unauthorized access, loss, misuse, or disclosure will never occur.

You are responsible for protecting your account credentials and promptly notifying Lived-In of suspected unauthorized use.

12. Security Incidents#

If Lived-In determines that a security incident requires notice under applicable law, Lived-In will provide the required notices to affected individuals, government authorities, or others within the legally required period.

Notices may be sent through email, mail, website notice, or another method permitted by law.

13. Your Privacy Choices and Requests#

Depending on your relationship with Lived-In and applicable law, you may request that Lived-In:

• Confirm whether it maintains personal information about you;
• Provide access to personal information;
• Correct inaccurate information;
• Delete certain information;
• Provide a portable copy of certain information;
• Close a Resident account;
• Stop promotional communications; or
• Review a privacy concern.

You may submit a request by emailing andres@livedinit.com.

Please describe the request and provide enough information for us to identify the relevant account or interaction.

13.1 Verification#

Lived-In may need to verify your identity before completing a request.

Verification may require:

• Confirming an email address or telephone number;
• Confirming account or Call information;
• Answering questions related to your interaction with Lived-In; or
• Providing additional information when reasonably necessary.

Lived-In will not provide sensitive information to a requester whose identity cannot reasonably be verified.

13.2 Limitations and Exceptions#

A request may be limited or denied when necessary to:

• Complete a transaction;
• Pay compensation;
• Administer a Call;
• Detect or prevent fraud;
• Protect security or safety;
• Maintain legally required records;
• Exercise or defend legal claims;
• Preserve evidence;
• Respect another person’s privacy;
• Retain deidentified or aggregate information; or
• Comply with applicable law.

Lived-In will explain a denial when reasonably appropriate or legally required.

13.3 Resident Call-Content Sharing Requests#

Residents may request that Call content not be shared with the participating Property by emailing andres@livedinit.com.

The request applies only to information that has not already been shared when received.

Lived-In will confirm receipt by email.

A Resident may later change or withdraw the request by emailing the same address.

13.4 Withdrawing Call Consent#

You may decline live monitoring or possible transcription before a Call begins.

Because live monitoring and possible transcription are required parts of the Call service, the Call will not proceed if either participant declines.

Withdrawing consent does not affect processing that lawfully occurred before withdrawal or information Lived-In must retain for legal, safety, fraud-prevention, or dispute purposes.

14. Children’s Privacy#

Lived-In’s Resident participation service is intended only for individuals who are at least eighteen years old.

Lived-In does not knowingly allow a person under eighteen to register as a Resident or participate as a Prospect.

If you believe a person under eighteen has provided personal information to Lived-In, contact andres@livedinit.com so the matter can be reviewed.

15. Third-Party Services and Links#

The service may rely on or link to third-party services, including:

• Payment providers;
• Payout providers;
• Telephone conference providers;
• Platform-calling services;
• Videoconferencing providers;
• Identity-verification providers;
• Website-hosting providers; and
• Other websites or services.

Those third parties may have their own terms and privacy policies.

Lived-In is not responsible for a third party’s independent privacy practices. Review the applicable third-party policy before providing information directly to that provider.

16. Processing in the United States#

Lived-In is based in Florida, and the service is presently intended for use in the United States.

Personal information may be stored or processed in the United States or another location where Lived-In’s service providers operate, subject to applicable law and contractual protections.

17. Changes to This Privacy Policy#

Lived-In may update this Privacy Policy as its services, technology, legal obligations, or information practices change.

The updated Policy will display a revised “Last Updated” date.

If a change materially affects how Lived-In collects, uses, or shares personal information, Lived-In will provide additional notice when reasonably appropriate or legally required.

Lived-In will not apply a materially different information practice retroactively when additional consent is required by law.

18. Contact Lived-In#

Questions, privacy requests, complaints, and account-closure requests may be sent to:

LIVED-IN, LLC
655 NE 193rd Ter
Miami, Florida 33179

Email: andres@livedinit.com
Telephone: 786-213-2600