Prospect Community Guidelines

These Community Guidelines form part of the Lived-In Prospect Terms of Service.

They explain the conduct expected from every Prospect before, during, and after a Call.

1. Purpose#

Lived-In exists to give prospective renters access to honest, current, firsthand information from verified current residents.

A Call is designed to help you ask appropriate questions, understand a Resident’s personal experience, and make your own housing decision with better context.

The Resident is compensated for time and participation—not for promoting the Property, giving positive answers, persuading you to lease, or producing a move-in.

Every participant should be able to speak without harassment, pressure, unwanted contact, unauthorized recording, or improper influence.

2. Participate Honestly and in Good Faith#

You must use Lived-In for its intended purpose: learning about a Property you are genuinely considering or evaluating as a possible residence.

You must not:

• Misrepresent your identity;
• Pretend to be another person;
• Falsely claim that you toured, applied to, leased, or moved into a Property;
• Create a Call request for surveillance, investigation, entertainment, harassment, marketing, competitive research, or another unrelated purpose;
• Manipulate the booking, credit, feedback, or reporting process;
• Ask questions on behalf of a Property, competing property, broker, media organization, investigator, or other third party without Lived-In’s prior written approval;
• Conceal an unauthorized participant; or
• Use information obtained through a Call to harm, embarrass, pressure, or publicly expose another person.

You may change your opinion about the Property before, during, or after a Call. You are not required to apply, sign a lease, or move in.

3. Respect the Resident’s Independence#

The Resident participates in a personal capacity and speaks from personal experience.

You may not:

• Ask the Resident to promote or criticize the Property on command;
• Ask the Resident to follow a script;
• Pressure the Resident to agree with an online review, leasing statement, or assumption;
• Condition a tip, gift, benefit, referral, or future contact on what the Resident says;
• Ask the Resident to influence another person’s housing decision;
• Ask the Resident to obtain confidential Property information;
• Ask the Resident to contact management, inspect an area, collect evidence, or investigate a concern for you; or
• Suggest that the Resident’s compensation should depend on whether you lease.

The Resident may provide positive, negative, mixed, or neutral information.

A Resident may decline a question, explain that the question is outside the Resident’s knowledge, or redirect you to the Property or another appropriate source.

4. Treat Every Participant Respectfully#

You may not engage in:

• Threats;
• Intimidation;
• Harassment;
• Discrimination;
• Sexual comments or conduct;
• Insults;
• Personal attacks;
• Repeated interruptions intended to prevent participation;
• Deliberate humiliation;
• Stalking or unwanted pursuit;
• Retaliation for an answer you dislike; or
• Other abusive, unsafe, or seriously inappropriate behavior.

You may disagree with the Resident. You must still communicate respectfully.

5. Appropriate Property Questions#

Subject to the Terms and Fair Housing Guidelines, you may ask about the Resident’s firsthand experience with topics such as:

• Noise;
• Parking;
• Maintenance;
• Elevators;
• Packages and deliveries;
• Amenities;
• Common areas;
• Building operations;
• Management responsiveness;
• Property policies as personally experienced;
• Security procedures as personally observed;
• Move-in or daily routines;
• Utilities or services the Resident personally uses;
• The Resident’s unit experience;
• Changes the Resident personally observed; and
• Other neutral aspects of everyday life at the Property.

Ask questions that allow the Resident to describe personal experience rather than make universal guarantees.

For example, a neutral question is:

What has your personal experience been with elevator wait times?

A Resident’s answer may be limited to a particular unit, floor, schedule, period of residency, or personal circumstance.

6. Questions the Resident May Decline#

A Resident may decline a question that:

• Is outside the Resident’s firsthand knowledge;
• Requests another person’s private information;
• Seeks legal, financial, leasing, medical, safety, security, inspection, or accessibility advice;
• Asks the Resident to predict application approval, availability, pricing, or another outcome;
• Violates the Fair Housing Guidelines;
• Requests rumors, speculation, or information from private resident communications;
• Requests confidential Property records or employee information;
• Seeks personal contact information;
• Requests a private meeting, tour, favor, or service;
• Is repetitive, intrusive, or unrelated to evaluating the Property; or
• Makes the Resident reasonably uncomfortable.

You may ask a respectful follow-up or reframe the question, but you may not pressure the Resident to answer.

7. No Leasing, Brokerage, or Professional Services#

The Resident is not acting as a leasing agent, property manager, broker, inspector, attorney, security professional, accessibility consultant, financial adviser, or other authorized professional during the Call.

Do not ask the Resident to:

• Negotiate rent, fees, deposits, concessions, or lease terms;
• Confirm current unit availability or pricing;
• Predict whether your application will be approved;
• Evaluate your eligibility to rent;
• Accept an application, payment, deposit, or document;
• Promise a repair, accommodation, waiver, credit, or management action;
• Interpret a lease or legal requirement;
• Determine whether the Property complies with a law;
• Guarantee safety, security, accessibility, or future conditions;
• Conduct an inspection or private tour; or
• Speak on behalf of Lived-In or the Property.

Direct formal leasing, application, accommodation, availability, pricing, and policy questions to the Property’s authorized team.

8. Follow the Fair Housing Guidelines#

You must comply with the Fair Housing Guidelines during every Call.

You may not ask the Resident to:

• Describe the demographic composition of the Property or neighborhood;
• Identify where members of a particular group live;
• Decide whether you or another household would fit in, belong, feel comfortable, or be welcome;
• Recommend or discourage housing based on a protected or personal characteristic;
• Evaluate a neighborhood based on race, religion, national origin, family status, disability, sex, gender, age, or another demographic factor;
• Associate safety, crime, cleanliness, quality, or desirability with a demographic group;
• Evaluate schools for your household;
• Decide whether you qualify for an accommodation; or
• Speculate about application approval, occupancy, or eligibility.

A Resident may decline or redirect a prohibited question even when you did not intend to discriminate.

9. Protect Personal and Sensitive Information#

You may not request, exchange, collect, disclose, or attempt to identify:

• Personal telephone numbers;
• Personal email addresses;
• Social-media accounts;
• Home addresses;
• Apartment or unit numbers;
• Government identification;
• Financial information;
• Application credentials;
• Employment records;
• Immigration information;
• Medical information;
• Lease documents;
• Private resident communications; or
• Other unnecessary private or sensitive information.

The exchange of personal contact information is allowed only when Lived-In provides prior written approval and both participants expressly consent.

That exception does not authorize the exchange of government identification, financial information, application credentials, medical information, immigration information, lease documents, or other unnecessary sensitive information.

Do not ask the Resident to identify another resident, employee, Prospect, applicant, visitor, or other person.

10. No Contact Outside Lived-In#

You may not:

• Ask to visit the Resident’s unit;
• Arrange a private tour;
• Arrange an in-person meeting;
• Search for the Resident online;
• Follow or message the Resident;
• Contact the Resident after the Call;
• Ask another person to contact the Resident; or
• Attempt to continue communicating outside Lived-In.

Outside contact is allowed only when Lived-In approves it in writing and both participants expressly consent.

11. No Solicitation or Personal Benefit#

You may not offer, request, or exchange:

• Money;
• Tips;
• Gifts;
• Favors;
• Employment;
• Business opportunities;
• Romantic contact;
• Social contact;
• Referral compensation; or
• Another personal benefit connected with a Call.

Do not promote an unrelated product, service, business, political cause, religious cause, commercial offering, or competing platform.

12. Call Location and Technology#

Join from a reasonably quiet, private location.

You may not:

• Use speakerphone in a public or shared area where another person can hear;
• Permit an unauthorized person to listen, observe, or participate;
• Let another person participate in your place;
• Livestream the Call;
• Take screenshots or photographs of Call content;
• Use your own recording tool;
• Use automated transcription;
• Use an AI note taker or assistant;
• Use another tool that independently captures, analyzes, or shares the Call; or
• Attempt to reveal or obtain the Resident’s telephone number or other technical identifier.

Lived-In’s authorized live monitoring and automatic written transcription are governed by the Terms.

13. Live Monitoring and Automatic Transcription#

A Lived-In representative listens to every Call.

Lived-In automatically creates a written transcript of every Call.

By accepting the Terms and incorporated documents during signup, each participant consents to:

• Live monitoring of every Call;
• Automatic written transcription of every Call; and
• The treatment of deidentified Call content described in the Terms and Privacy Policy.

No separate call-time checkbox or confirmation is required. A participant who withdraws the required monitoring or transcription consent may not participate in the Call.

Unless separately disclosed and accepted by all participants, Lived-In will not retain an audio or video recording of the Call.

14. Starting and Ending the Call#

Join on time and follow the access instructions provided by Lived-In.

A ten-minute late-arrival period may apply under the Prospect Payment, Cancellation & Move-In Credit Policy, but late arrival may reduce the time available for the conversation.

Give the Resident a reasonable opportunity to answer and clarify.

Either participant may end a Call at any time.

You may immediately end a Call when you reasonably believe the Resident is engaging in:

• Threats;
• Harassment;
• Discrimination;
• Sexual conduct;
• Unauthorized recording;
• Illegal activity;
• A serious privacy violation;
• Solicitation;
• Impersonation; or
• Another material rule violation.

You will not be penalized solely for ending a Call in good faith for one of these reasons.

A refund is not automatic merely because you choose to end a Call. Refund eligibility is governed by the Prospect Payment, Cancellation & Move-In Credit Policy.

15. Call Confidentiality#

The Call is private from the Property and the general public, but it is not private from Lived-In.

Except when reporting an incident to Lived-In or when disclosure is legally required, you may not publish, post, distribute, reproduce, quote, summarize, or share:

• The Resident’s identity;
• The Resident’s contact information;
• The Resident’s answers;
• The Resident’s personal experiences;
• Call questions or statements;
• Screenshots, notes, excerpts, summaries, or themes from the Call;
• A transcript or recording; or
• Other private Call content.

This restriction applies to public reviews, social media, forums, group chats, message boards, websites, newsletters, media communications, and other public or private distribution channels.

You may share your own independent opinion about the Property and your own housing decision, provided you do not reveal or characterize private Call content or identify the Resident.

16. Reporting#

Immediately report an urgent safety concern.

Promptly report:

• Threats;
• Harassment;
• Discrimination;
• Unauthorized recording;
• Privacy breaches;
• Requests for illegal conduct;
• Attempts to obtain sensitive information;
• Solicitation;
• Impersonation;
• Attempts by the Property or another person to influence the Call; or
• Other serious misconduct.

Provide only the information reasonably needed for Lived-In to respond.

17. Optional Feedback#

Lived-In may invite you to provide feedback after a Call.

Feedback is optional unless a specific complaint, credit claim, or support request reasonably requires additional information.

Declining ordinary optional feedback does not by itself affect your eligibility to request another Call or claim an otherwise valid move-in credit.

Any feedback you provide must be truthful and should avoid unnecessary personal information or a detailed reconstruction of the Call.

You may not use feedback to retaliate against a Resident for giving an answer you disliked.

18. Enforcement#

Lived-In may:

• Give a warning;
• Redirect or intervene during a Call;
• End a Call;
• Cancel or deny a Call request;
• Restrict future bookings;
• Deny a refund when permitted by the applicable Policy;
• Deny or recover a move-in credit obtained through fraud or material noncompliance;
• Suspend an Account;
• Terminate access to the Services; or
• Take another reasonable action allowed by the Terms.

Lived-In may act with or without first issuing a warning.

Serious misconduct may result in immediate removal.

---