Prospect Terms of Service

These Prospect Terms of Service are a legally binding agreement between you and LIVED-IN, LLC.

1. How Lived-In Works#

Lived-In connects prospective apartment renters with verified current residents for private conversations about participating apartment properties.

A Call is intended to provide firsthand resident perspective. Residents share their own experiences, opinions, and observations. Lived-In does not require Residents to provide positive information or recommend that you lease.

The Call is not a substitute for reviewing Property information, speaking with leasing representatives, or making your own housing decision.

2. Account Eligibility and Responsibilities#

You must be at least eighteen years old and provide accurate, current, and complete information.

You may not: - Impersonate another person; - Provide false information; - Misuse the service; or - Attempt to manipulate the Lived-In experience.

3. Call Requests and Resident Matching#

Lived-In selects Resident participants.

You may request multiple conversations about the same Property. Lived-In determines the appropriate number of conversations based on Resident availability, fairness to participating Residents, operational considerations, and other factors.

An additional adult from the same prospective household may participate only if approved and after completing required acceptance steps.

4. Call Monitoring and Transcription#

Lived-In listens to Calls and may create written transcripts.

Monitoring and transcription may be used for safety, compliance, service administration, complaint investigation, improvement, and other purposes described in the Privacy Policy.

5. Property Relationship#

Lived-In may provide services to participating Properties. Properties may pay fees to Lived-In.

Properties do not select or control Residents, participate in Calls, or control, influence, or direct what is discussed or said during a Call.

6. Resident Experiences and Expectations#

Residents provide personal experiences and opinions.

Lived-In does not guarantee: - The accuracy of every statement; - The completeness of responses; - The quality of a conversation; - That a Call will answer every question; - That a Call will match your expectations; or - That a Call will influence your leasing decision.

7. Privacy and Call Content#

You may share your own opinions and experiences using Lived-In.

You may not publish, post, distribute, reproduce, summarize, quote, or otherwise share Call content, including transcripts, recordings, screenshots, notes, excerpts, summaries, themes, or information learned during a Call on public websites, review platforms, social media, forums, or other public channels without Lived-In's and the Resident's prior written approval.

8. Move-In Credits and Incentives#

Move-in credits, reimbursements, or incentives may be provided by participating Properties or, in certain cases, directly by Lived-In.

The provider, amount, eligibility requirements, verification procedures, timing, and conditions will be disclosed when offered.

9. Service Disclaimers#

Lived-In does not guarantee: - That a Resident will be available; - That a Call will occur at a requested time; - That a Property will provide a credit; - That you will lease a Property; or - That your experience will meet your expectations.

10. Limitation of Liability#

To the maximum extent permitted by law, Lived-In's liability is limited as described in these Terms and will not exceed the fixed compensation payable for five Completed Calls at the applicable rate.

11. Disputes, Florida Law, and Venue#

Before beginning a legal proceeding, the parties are encouraged to try in good faith to resolve disputes through written communication.

These Terms are governed by Florida law. Legal actions must be brought in Miami-Dade County, Florida unless otherwise required by law.

These Terms do not require arbitration and do not contain a class-action waiver.

12. Contact Information#

LIVED-IN, LLC
655 NE 193rd Ter
Miami, Florida 33179

Email: andres@livedinit.com
Telephone: 786-213-2600